Last Updated: 19/02/2025
Refund & Return Policy for My Nutri Meat:
At My Nutri Meat, we strive to ensure that you receive the highest quality, fresh, and nutritious products. However, if you are not satisfied with your order, we have a clear and fair Refund & Return Policy in place. Please read the following guidelines carefully:
Return Policy:
1. Perishable Nature of Products
- Since our products are perishable, they are not returnable after delivery has been completed and accepted by the customer.
2. nspection at Delivery:
- Customers must inspect all items while the delivery personnel are present at the delivery address. Any claims regarding damaged, defective, incorrect, or incomplete products must be reported immediately at the time of delivery.
- Once the delivery personnel leave the premises, no return or refund claims will be entertained.
3. Valid Reasons for Return:
Returns will only be accepted under the following circumstances:
- The delivered goods are damaged or defective (e.g., expired, inedible, or physically destroyed).
- The delivered goods are incomplete (e.g., missing items).
- The delivered goods are incorrect (e.g., wrong product or quantity).
4.Non-Returnable Items:
- Certain products marked as non-returnable on the website are not eligible for return.
5.Condition of Returned Goods:
- To be eligible for a return, the product must be unused and in its original packaging
- If the returned item does not meet these requirements, My Nutri Meat reserves the right to reject the return request.
Refund Policy:
1.Refund Eligibility
- If the customer can prove that the goods are damaged, defective, incorrect, or incomplete, they may refuse to accept the delivery and request a refund (if payment was made in advance).
- Refunds are subject to verification and approval by My Nutri Meat.
2.Cash on Delivery (COD)
- For cash-on-delivery: orders, no refund is applicable since payment is made upon delivery. The customer may refuse to accept the order and decline payment if the product does not meet expectations.
3.Out-of-Stock Items:
- If a pre-paid/advance-paid order cannot be fulfilled due to the product being out of stock, we will offer the customer:
- A replacement product of similar value or type.
- If the customer declines the replacement, the order will be canceled, and a refund will be initiated.
4.Refund Process:
- Refunds will be processed through the same payment method used for the original transaction.
- Refunds will typically be completed within 10 working days but may take longer in exceptional circumstances.
5.Refund Amount:
- The customer will not be refunded more than the amount paid for the order.
15. Contact Information If you have any questions or concerns about these Terms and Conditions, please contact us at:
*Important Notes:
- My Nutri Meat reserves the right to modify or update this policy at any time without prior notice.
- For any questions or concerns regarding returns or refunds, please contact us at:
Thank you for choosing My Nutri Meat: We are committed to providing you with the best quality products and services.